KnowGate Open Source CRM
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Common Issues


com.sun.mail.smtp.SMTPAddressFailedException: 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)
This error is usually caused because the mail server requires authentication for sending messages. More information at

com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay for ...
This error is caused because the mail server security does not allow to do message relay. More information at

No provider for SMTP
Write smtp protocol name in lowercase at property mail.transport.protocol of hipergate.cnf


MessagingException Illegal mix of collations for operation 'UNION'
The database was created with LATIN1 character set (or other) instead of UTF-8.

Access denied; you need the SUPER privilege for this operation
During the execution of the Setup Wizard. For solving it, execute GRANT as decribed in MySQL setup section.


Impossible to get connection to the database relation "sql_features" does not exist
Try setting property schema=public at hipergate.cnf.

SET AUTOCOMMIT TO OFF is no longer supported
The JDBC driver version does not match with the database server version.

ERROR: function k_sp_autenticate("unknown", "unknown") does not exist. The authentication service is temporaly unavailable.
Activate PL/pgSQL BEFORE starting the Setup Wizard.

SQL Server

FUNCTION dbo.k_sp_prj_cost does not exist
From SQL Query tool re-create k_sp_prj_cost with the right owner (typically dbo or db_accessadmin) Transact/SQL function k_sp_prj_cost source code may be found at java\com\knowgate\hipergate\datamodel\procedures\mssql\projtrack.ddl


Posted content length of XXX exceeds limit of YYY
Increase the value in bytes of maxfileupload at hipergate.cnf and re-start the servlet runner.

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